If acquisition and Sales services play a crucial role in creation of new customers for a company, customer support services actually help in turning those one time customers to regular customers who keep coming back to the company with repeat orders. The prime focus of customer support services revolves around giving customers a better after-sales experience, so that the customer’s association with the products & Outsourcing Customer Services in Australia, Brisbane, Sydney, Melbourne, Perth of the company is greatly enhanced.
At AVP Outsourcing, we have a well equipped set-up and a 200+ highly trained telemarketing professionals in our ranks to deliver the best customer support services for our clients. With both in-bound and out-bound tele-calling support at our disposal, we can readily cater to after sales support queries for our clients with a complete customer-centric approach. Be it handling product usage instructions, or addressing any faulty part complaints from customers, or tie-up with service professionals for after-sales installations, or even taking care of replacements in case of defected deliveries, there is nothing we can’t handle that might fall under the domain of customer support services.
Let’s take a look at service areas we cover under our Outsourcing Customer Services in Australia Services:
- Customer Service & Support
- Technical Support, Advice & Guidance
- Product Information & Help Line Support
- Out of Hours & Overflow Support